Australian Owned & Made Private Label Skincare!

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Australian Made GMP Manufactured Naturally Derived Ingredients Cruelty-Free Vegan Friendly

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Frequently Asked Questions

Everything you need to know about working with White Label Cosmetics & Packaging. Can't find your answer? Contact us and we'll get back to you within 1 business day.

Getting Started

We are a Melbourne-based Australian cosmetic contract manufacturer and private label supplier. Our products are developed by a qualified cosmetic chemist with 12+ years of experience, manufactured under strict GMP standards using certified organic and naturally derived ingredients. We work with skin clinics, medispas, beauty therapists, indie brands and health & wellness businesses across Australia.

The easiest first step is to order a $25 sample of any formula from our website — no minimum, no obligation. This lets you trial the texture, scent and skin feel before committing to a full order. Once you're happy with a formula, you can choose your path: unlabelled private label from 25 units, label-it-yourself from 100 units, or custom direct print and custom boxes from 500 units. Head to our Private Label page to learn more.

Not at all. Our qualified cosmetic chemist handles all the formulation, compliance and technical documentation. You bring the brand vision and we handle everything else — formula development, filling, labelling, packaging and dispatch.

Yes — samples are available for $25 each in sizes ranging from 30ml to 100g. They can be ordered directly from our website and are dispatched within 48 hours. There is no minimum order and no obligation to proceed after sampling.

Private Label

Private label means you put your brand name and label on one of our existing professionally developed formulas. You don't need to develop the product from scratch — it's already formulated, tested and ready to go. You simply choose the formula, provide your label artwork, and we fill, seal and dispatch your branded products.

Our minimums depend on what you need:

25 units — Unlabelled product. Filled and sealed in our packaging, you apply your own labels. No artwork or print run required.
100 units — Label-It-Yourself Program. We supply the product with your custom labels included, you apply them.
500 units — Custom direct print on packaging, custom boxes (hot stamp, emboss & deboss), custom formulations and base modifications.

Samples — dispatched within 48 hours
Unlabelled private label orders — 1–2 weeks
Custom print runs and custom formulations — 6–8 weeks from approved formula or artwork

Yes. For unlabelled orders (from 25 units) you apply your own labels. We provide a label artwork dimensions template you can download from our website to supply to your designer. For the Label-It-Yourself Program (from 100 units) we print your custom labels and include them with your order ready for you to apply.

Yes. From 500 units we offer custom direct print on packaging (hot stamp, emboss, deboss, screen print) and fully custom printed boxes. Head to our Custom Boxes page for more detail.

Yes — we offer in-house label artwork and brand design services. If you have your own designer, we can provide the label dimension template and compliance guidance to ensure your artwork is print-ready. Visit our Design page for more information.

Custom Formulations

Yes. Our Full Custom Development service starts from $1,500 per product. Your formula is developed from scratch to your exact brief by our qualified cosmetic chemist — specific actives, texture, scent profile, skin concern targeting, whatever your vision is. The formula IP is exclusively yours and full ownership is available to purchase at any stage. Minimum production run is 500 units.

Our Base Modification service starts from $450. We take one of our existing professionally developed formulas and adjust it to your brief — fragrance changes, active ingredient swaps, key ingredient additions. It includes one sample round and full updated INCI documentation. Minimum production run is 500 units. Please note that base modifications do not include IP ownership — if full IP ownership is important to you, our Full Custom Development service from $1,500 is the right path.

The Full Custom Development ($1,500) service includes two sample rounds. The Base Modification ($450) service includes one sample round. Additional sample rounds beyond those included are available at $250 each.

Development typically takes 2–6 weeks from brief to first sample, depending on complexity. Most formulations go through 2–3 rounds of refinement before final sign-off. Once the formula is approved, production lead time is 6–8 weeks.

Yes. We can develop custom fragrances using essential oils for a natural direction, or synthetic fragrance oils for a broader range of options. Alternatively, you can supply your own fragrance oil or essential oil and we will incorporate it into your formula.

For Full Custom Development ($1,500), the formula IP is exclusively yours — we never share, resell or replicate your custom formulation for any other client, ever. Full ownership of the IP is available to purchase at any stage, giving you complete freedom over your formula going forward. Base Modifications ($450) do not include IP ownership as the formula remains based on our existing proprietary base.

Fill out our Product Development Brief on the Custom Formulations page. The more detail you can provide about your target skin concern, ingredient preferences, texture and scent direction, the better. We'll be in touch within 1 business day to discuss your project.

Technical & Compliance

Yes. All products are manufactured under strict GMP (Good Manufacturing Practice) standards in Victoria, Australia. GMP certification is available upon request.

We can provide the following upon request:

• Full INCI ingredient list
• Certificate of Analysis (COA) per batch
• Product specification sheet including shelf life and storage conditions
• GMP certification
• AICIS compliance confirmation
• Cosmetic classification confirmation

Please note percentage composition is not provided as this forms part of our proprietary formulation. Stability and preservation efficacy testing (PET) data is available where testing has been conducted.

Yes. All formulations comply with Australian cosmetic regulations including AICIS (Australian Industrial Chemicals Introduction Scheme) requirements. Our INCI lists follow correct Australian labelling order and format. We can assist with label compliance review to ensure your artwork meets all mandatory requirements before going to print.

Yes. All our products are cruelty-free and vegan friendly. We do not test on animals and do not use animal-derived ingredients in our formulations.

Over 85% of the ingredients across our range are certified organic. All products are manufactured in Victoria using certified organic and naturally derived ingredients.

Ordering & Shipping

For samples and unlabelled private label products, you can order directly through our website. For custom print runs, custom formulations, base modifications or the Label-It-Yourself Program, contact us via the Contact page or through the relevant service page and we'll guide you through the process.

Yes. We offer ongoing wholesale accounts for repeat purchasers. Contact us to discuss your requirements and we'll set up an account for you.

Yes. We offer worldwide shipping via reliable courier services. Delivery times and costs vary depending on destination and shipping method. Contact us for a shipping quote for your location.

Australian orders are shipped via Australia Post. You will receive tracking information once your order has been dispatched.

Still Have a Question?

We're here to help.

Fill out our contact form and one of our team will be in touch within 1 business day.

Get in Touch

We hope this FAQ provides you with comprehensive information about our products and services. If you have any further questions or require additional assistance, please don't hesitate to contact us. We're dedicated to helping you succeed in your skincare business and look forward to partnering with you.

Explore more about our offerings at White Label Cosmetics and Packaging.

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